Last updated: 28 August 2026
This Privacy Policy explains how IT Design collects, uses, stores and protects personal data when you visit our website, contact us, request a quotation or use our services.
1. Who We Are
IT Design is a digital technology agency based in Tbilisi, Georgia.
Website: https://itdesign.biz/
Email: info@itdesign.biz
Alternative email: ceo@itdesign.biz
Telephone: +995 599 07 00 95
Location: Tbilisi, Georgia
For the purposes of applicable data protection legislation, IT Design acts as the data controller for personal data collected through this website.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal data collected through:
the IT Design website;
contact and project request forms;
email, telephone, WhatsApp or Telegram communication;
newsletter subscription forms;
analytics and website security tools;
business enquiries and service requests.
When IT Design processes personal data on behalf of a client as part of a development, hosting, support, CRM, ERP, marketing or integration project, the relevant service agreement or data processing agreement may also apply.
3. Personal Data We Collect
Information you provide directly
When you submit a form or contact us, we may collect:
your name;
company name;
email address;
telephone number;
WhatsApp or Telegram contact details;
preferred contact method;
requested service;
estimated project budget;
project description;
information included in messages or attachments;
consent and communication preferences.
Please do not provide sensitive personal data unless it is necessary for your request and has been specifically requested by us.
Information collected automatically
When you visit the website, certain technical information may be collected automatically, including:
IP address;
browser type and version;
device and operating system;
approximate location based on IP address;
pages visited;
date and time of access;
referring website;
interaction and navigation data;
security and error logs;
cookie identifiers.
This information may be collected through server logs, cookies, analytics services and security tools.
4. How We Use Personal Data
We may process personal data for the following purposes:
responding to enquiries and project requests;
preparing quotations and proposals;
communicating about requested services;
delivering website, application, automation, integration, marketing and support services;
managing contractual and business relationships;
providing customer and technical support;
operating, maintaining and protecting the website;
detecting spam, fraud, abuse and security threats;
analysing website performance and visitor behaviour;
improving our website, services and communication;
sending marketing communications where consent has been provided;
complying with legal, accounting and regulatory obligations;
establishing, exercising or defending legal claims.
5. Legal Bases for Processing
Depending on the circumstances and applicable legislation, we process personal data on one or more of the following grounds:
Consent: when you submit a form, subscribe to communications or accept non-essential cookies.
Pre-contractual measures: when you ask us to prepare a proposal, quotation or project assessment.
Performance of a contract: when processing is necessary to deliver agreed services.
Legitimate interests: including website security, business communication, service improvement, fraud prevention and protection of our legal interests.
Legal obligation: when processing is required by applicable tax, accounting or other legislation.
You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6. Contact and Project Request Forms
When you submit a contact or project request form, the information may be:
sent to IT Design by email;
stored securely in the WordPress and Elementor submission system;
reviewed by authorised personnel;
used to respond to your request and assess the proposed project.
The person submitting the form may also receive an automatic confirmation email containing a copy of the submitted information.
Submitting a form does not create a contractual relationship between you and IT Design.
7. Cookies and Similar Technologies
The website may use cookies and similar technologies to operate correctly, remember preferences, measure performance and improve user experience.
Essential cookies
These cookies are required for core website functionality, security, forms, language selection and session management. They cannot normally be disabled through the website.
Preference cookies
These cookies may remember settings such as your selected language and other website preferences.
Analytics cookies
These cookies may be used to understand how visitors use the website, which pages are viewed and how website performance can be improved.
Marketing cookies
Where enabled and accepted, marketing cookies may be used to measure advertising campaigns or provide relevant marketing content.
Non-essential analytics and marketing cookies should only be activated after receiving the visitor’s consent where required by applicable law.
You can change or withdraw your cookie consent through the website’s cookie settings. You can also control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Analytics and External Services
We may use third-party services for:
website analytics;
spam prevention;
website security;
hosting and content delivery;
email delivery;
backups;
customer communication;
embedded content;
social media and advertising.
Depending on the website configuration, these services may process technical information such as IP addresses, browser data, device data and cookie identifiers.
Third-party providers process information according to their own privacy policies and contractual obligations.
9. How We Share Personal Data
We do not sell or rent personal data.
Personal data may be shared only when necessary with:
authorised IT Design personnel and contractors;
hosting and server providers;
email and communication providers;
analytics and security providers;
CRM, cloud and project management providers;
professional advisers, accountants or legal representatives;
public authorities where disclosure is required by law;
business successors in connection with a legitimate merger, acquisition or transfer of business assets.
Service providers are permitted to process personal data only for the relevant service and subject to appropriate confidentiality and security obligations.
10. International Data Transfers
Some service providers may operate or store data outside Georgia or the European Economic Area.
Where required, we use appropriate safeguards for international data transfers, including:
contractual data protection obligations;
Standard Contractual Clauses;
recognised adequacy mechanisms;
security and access controls;
other safeguards permitted by applicable law.
Your information may therefore be processed in countries whose data protection rules differ from those in your country of residence.
11. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.
Typical retention periods are:
project enquiries and correspondence: up to 24 months after the last communication;
customer and contractual records: for the duration of the business relationship and any legally required retention period;
accounting records: for the period required by applicable law;
newsletter information: until you unsubscribe or withdraw consent;
security and technical logs: generally up to 12 months, unless longer retention is necessary for a security investigation;
consent records: for as long as necessary to demonstrate compliance.
Information may be retained for longer where necessary to comply with legal obligations or establish, exercise or defend legal claims.
12. Data Security
We use reasonable technical and organisational measures designed to protect personal data against:
unauthorised access;
unlawful use or disclosure;
accidental loss;
alteration;
destruction;
malware and cyberattacks.
These measures may include access controls, encryption, secure connections, software updates, backups, security monitoring and restricted administrative access.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
13. Your Rights
Subject to applicable legislation, you may have the right to:
receive information about the processing of your personal data;
request access to your personal data;
request correction of inaccurate or incomplete information;
request deletion of your personal data;
request restriction of processing;
object to certain processing activities;
withdraw consent at any time;
request a copy or transfer of your personal data where applicable;
object to direct marketing;
lodge a complaint with the competent data protection authority.
To exercise your rights, contact:
We may request reasonable information to verify your identity before responding. Requests will normally be handled free of charge and within the period required by applicable legislation.
Certain rights may be limited where continued processing is required by law, necessary for contractual obligations or required to establish, exercise or defend legal claims.
14. Marketing Communications
We may send newsletters or marketing communications only where we have an appropriate legal basis, including consent where required.
You can unsubscribe at any time by:
using the unsubscribe link included in an email;
contacting us at info@itdesign.biz;
withdrawing your consent through the available website settings.
Service-related and administrative communications are not marketing messages and may still be sent where necessary to manage an active request or contractual relationship.
15. Third-Party Links and Embedded Content
Our website may contain links to third-party websites, social networks, videos, maps or other embedded services.
Third-party websites and services operate under their own privacy policies. IT Design is not responsible for the privacy practices, security or content of external websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
16. Children’s Privacy
This website and our business services are not intended for children under the age of 16.
We do not knowingly collect personal data from children. If you believe that a child has provided personal data through the website, please contact us so the information can be reviewed and deleted where appropriate.
17. Automated Decision-Making
We do not use personal data collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, data processing practices or legal obligations change.
The latest version will be published on this page with an updated revision date. We encourage visitors to review this Privacy Policy periodically.
19. Contact Us
For questions, requests or concerns regarding this Privacy Policy or the processing of personal data, contact:
IT Design
Tbilisi, Georgia
Email: info@itdesign.biz
Alternative email: ceo@itdesign.biz
Telephone: +995 599 07 00 95
Website: https://itdesign.biz/